Delivery
SHIPPING, DELIVERY
We pride ourselves in providing excellent customer service and we ensure that all enquiries are handled within 48 hours. We ship all our products worldwide.
We currently use DHL, Parcelforce and Royal Mail-Airsure Service for worldwide deliveries.
INTERNATIONAL SHIPPING COSTS
DAMAGED GOODS
If your package is visibly damaged upon delivery, please contact our customer service team at: happiness@nzemappolo.com
If your products arrive damaged, please write to us using the email address listed above, including a photo of the:
Damaged item(s)
Packaging you received your order in
Due to our Damaged Items Shipping Policy, visible proof of damage is required for processing
Returns
RETURN POLICIES
If you wish to return or exchange a product, please notify us within 5 days of receipt of the product. Subject to them being ‘UNOPENED’, ‘UNUSED’ in a ‘SALEABLE’ condition.
Returned products are subject to inspection by us.
We do not accept returns on used products. Refunds will be credited to the original credit card that was used for payment.
You may wish to choose a delivery service which ensures your parcel to the value of the goods being sent, always keep your tracking number, as the returned item is your responsibility until it reaches us.
Please allow up to 10 working days for your card to be credited with your refund
Disclaimer: If irritation occurs from any of the products, please discontinue use immediately.