Frequently asked questions

  • How can I set up a shop on

    Go to the become a seller page and complete the application form. We will be in touch about how to set up your shop. As soon as you have set up your products you can start selling. We will provide full support for you while you are setting up.

  • How much does it cost me to sell on

    It is 17% commission, this covers all of the marketing, Google paid advertising, customers services and the ongoing running of the platform itself. There is also a 2% cost for the payment partner, Stripe, included in that fee.

  • When do I get paid?

    When the order is received you will get an order email with all of the information you need to fulfil that order. When you receive this email that is confirmation that the customers money has been received, we will then forward the payment less the 17% commission. This payment comes to you aprox 1 week after the order is placed and will be paid directly into your business bank account.

  • Can I charge postage?

    Yes, there is a way to include postage charges for your product.

  • Who manages my listings?

    Much like running an Amazon, Etsy or Ebay shop you will be responsible for keeping your shop up to date. It is important to keep products up to date including showing stock you actually have to avoid letting customers down. You can set products out of stock if you need to, but if a product is out of stock for too long we will ask for this to be removed as it can effect the performance of the website and the Google advertising.

  • When will my order arrive?

    Each seller has slightly different delivery timelines. You can see information about expected delivery times on the product descriptions. You will also be able to find tracking information in your order confirmation. If you have any trouble you can contact us and we can help you with a specific order.

  • Why do I pay shipping on each product? is very much like Amazon or Ebay, when you buy multiple products these may be from different sellers so they will each need to cover the cost of shipping for their products. If you are buying products from the same seller, you may find they are able to reduce the shipping for the full order.

  • How do I return a product?

    You can message a seller directly or message us here at and we can arrange a return and refund.

  • How can I trust this site?

    We have been trading since 2018 and we are real people behind the platform. We are passionate vegans ourselves and set up the platform to help small vegan business grow. We are based in the UK, you can see more about us in our about pages and please reach out to us for more information if that helps.

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