Delivery Policy | Moddanio
All orders placed Monday-Thursday will be processed and shipped the following working day. All orders placed on Friday, Saturday and Sunday will be processed and shipped on the following Monday, unless it’s a bank holiday.
Orders will be processed (pending credit/debit card approval) and then dispatched via Royal Mail or alternative couriers for delivery. Moddanio is not responsible for delays due to inclement weather and/or conditions beyond our control.
If you decide to refuse any shipments from Moddanio, you are responsible for the original shipping charges to you including any duties, taxes and/or customs charges that are incurred on the package and the cost of returning the package to Moddanio. This amount will be deducted from your total order value.
Return Policy | Moddanio
30 Days Satisfaction Guarantee
If you are not completely satisfied with your purchase you can return it to us hassle free using the returns process.
We ask you to take reasonable care of the goods you purchase while they are in your possession for our Refunds and Return Policy to remain valid. This means that: you may inspect and try on the goods but tags should not be removed from any item and the original packaging should be retained. Goods should not be soiled, torn or damaged and it is at the discrepancy of Moddanio to decline a return if the item is deemed to have been used, worn or tampered with.
Please note that shoes specifically must be returned without marked soles and in their original box (as this is considered part of the product) to be eligible for a refund. Moddanio reserves the right to decline and return the shoes to the customer if they are deemed to have been used or without their box.
If you are not completely satisfied with your purchase, Moddanio is pleased to offer the highest standard of customer service. All non-used merchandise may be returned in its original packaging, along with the proof of purchase, for up to 30 days from the date of purchase. This does not affect your statutory rights.
Refunds can only be processed to the original payment method. The full amount that was paid for the product will be refunded, excluding any delivery charges. However, in the event that free shipping was applicable for the original purchase, we will automatically deduct our cost of shipping from the order value.
Please note that all returns are the responsibility of the purchaser including covering the associated costs of the return shipment to Moddanio. We strongly recommend that you use registered post, recorded delivery or any other secure method of delivery from a reputable courier as we will not be held responsible for items not securely reaching us. We will confirm by email when a return has been received and when the refund has been processed.
Purchases with discounted sales and / or promotional codes
Purchases made with a voucher code or on sale can be returned in line with our policies but not refunded. We will gladly issue a credit note for the value of the purchase once the unused item has been returned to us in it's original condition and packaging, for up to 30 days from the date of purchase. The onus for the cost of returns is for the customer to cover and if your order was eligible for free shipping, the shipping cost will be deducted from the credit note due. Once the credit note is issued it will be valid for a 12 month period from the issue date.
Please note that we no longer offer exchanges for alternative items, colours or sizes. The item will have to be returned to us at your cost and a new order would need to be placed. Once we receive your returned item(s) you will be refunded in line with the policies stated.
All of our items are quality checked and monitored rigorously throughout the manufacturing process and prior to being dispatched. In the unlikely event that an item is found to be faulty upon receipt, we will provide a replacement as long as the item is reported faulty within 7 days of delivery and must be returned within 14 days of purchase.
Please be aware that cork is a natural material and a level of marking is to be expected. We consider this part of the item's character and a very important aspect of each of Moddanio's products' individuality.
All items must be sent back to us Tracked & Signed to:
Big Yellow Storage
120-170 Stewart’s Road
Shipping charges on all returns are to be paid by the customer unless otherwise stated.
Cancelling an order before it is dispatched
If you change your mind after placing an order, you can cancel it at any time prior to dispatch by contacting us via e-mail and we will be in touch with you.
Please note: you are not obligated by law to provide us with any information. You hereby acknowledge, warrant and agree that any information you do provide us is provided of your own free will and consent, for the purposes and uses described herein.
WHAT INFORMATION DO WE COLLECT?
We collect two types of information: Personal Information (which could be used to uniquely identify an individual) and Non-personal Information (which is non-identifying). When setting up an account, you will be asked to provide us with your name, billing address and delivery address details, your email address, telephone number and a password.
We will also require your credit/debit card details, when you are placing an order. We may also collect information about you such as your name, address and contact details where you enter a competition or prize-draw we are operating. We may obtain information about your usage of our site to help us develop and improve it further.
HOW DO WE COLLECT SUCH INFORMATION?
When you visit or use our services – you may also provide us with certain information (either automatically through your uses, or by manually submitting it).
WE USE INFORMATION FOR THE FOLLOWING PURPOSE:
To serve website content to you.
To handle orders, deliver products, process payments and refunds and provide statements.
To communicate with you about your orders.
To update our records and generally maintain your account with us.
If you contact us, we may keep a record of that correspondence and your contact details
For our statistical or survey purposes to improve our site and blog and our services to you.
To prevent or detect fraud or abuses of our site and enable third parties to carry out technical, logistical or other functions on our behalf.
To contact you by email, post, or telephone, to ask you for feedback and comments on our services. If you consent, to notify you by email of Group products, promotions, competitions and special offers that may be of interest to you.
Provide our blog to you and other users and to allow you to use and comment on our blog.
For our statistical, survey and customer service purposes to improve our site and blog and our services to you.
DISCLOSURE OF YOUR INFORMATION
We will not disclose your information to any third party outside of our associates. We may also use aggregate information and statistics for the purposes of monitoring website usage in order to help us develop the website and our services and may provide such aggregate information to third parties. These statistics will not include information that can be used to identify any individual. In assessing your request for goods or services, we may use your information for the purposes of the prevention and detection of fraud.
We do not hold your credit card details. Financial transactions take place directly and securely with our payment handling provider.
DIRECT MARKETING AND NEWSLETTER
You may sign up to our Newsletter, If you wish to unsubscribe from our Newsletter contact list, you should: e-mail us at firstname.lastname@example.org with the word "unsubscribe" in the subject line. Click on "unsubscribe" at the bottom of the email. Please allow up to 5 days for unsubscribe requests to be processed.
PROTECTING YOUR INFORMATION
Our site uses up-to-date industry procedures to protect your personal information. We also protect the security of your data during transmission using Secure Sockets Layer (SSL) encryption software.
Most browsers allow you to turn off cookies. If you want to know how to do this please look at the help menu on your browser. However, if you do not accept cookies your user experience on our site may be affected and you will be unable to purchase products from our site.
CHANGES TO OUR POLICY